Banks around the world are working to offset the negative impact of low interest rates and muted trading activity on revenues by bolstering their wealth management businesses, analysts say. Even in the midst of challenging market conditions, wealth management is traditionally seen as a steady source of revenue, and banks are strategizing to make these businesses more profitable. Here are four strategies to watch over the coming months:
- Bank of America’s US Trust business plans on adding 100 new employees to its team of financial advisors. According to Reuters, a US Trust executive said this is “part of [Bank of America’s] strategy to grow wealth-management revenue.”
- UBS’s wealth management is focused on boosting its wealth management business by streamlining operations and reducing employee head counts (Zack’s, Aug 2016).
- Wells Fargo Private Bank named Jason Williams as its senior managing director for the Northeast region, focusing on financial growth, team development and client acquisition (NJ Biz, Aug 2016).
- Credit Suisse is also focused on expanding its wealth management business, “which includes dialing back of investment banking,” according to BidnessEtc.
As financial institutions seek to expand their businesses, particularly in areas like wealth management, technology is a given — helping firms scale, respond to client requests faster and support overall revenue growth. Many financial institutions are partnering with technology providers to support their client reporting and communications processes, reaping benefits such as:
- Increased client satisfaction. According to an Intralinks survey, over 85% of investors want to receive information in electronic format to facilitate their analysis of the data. In response, many wealth management organizations are improving the client experience and gaining a competitive edge by implementing large-scale solutions that provide a single, easy-to-access online viewing platform for reporting across multiple investments.
- More effective and efficient internal processes. Most firms don’t have a structured process in place to handle client reports, so it can be frustrating and time-consuming to collect and process investment performance and client reports. An online communications platform can provide firms with an effective, well-organized environment for managing client-related documents, both current and past.
- Reductions in time and resource spend. The physical collection and distribution of documents is resource intensive and can take teams away from revenue generating tasks. Using an online communication platform accelerates the process so that teams can respond to a higher volume of client and advisor requests in less time.
If you are interested in learning more about the Intralinks solution for Client and Investor Communication and how it can support your growth strategy, you can contact us here to set up a demo.